Current process: Submit an enrollment inquiry first. COGNIVOX will confirm the access method, expected delivery timing, technical requirements, and support channel before requesting payment.
What is delivered
Beginner provides Level 1 course access. Experienced includes Level 1 and Level 2. Administrator includes Levels 1, 2, and 3. The exact format of lessons and supporting files will be described in the enrollment confirmation.
Delivery method
Course access may be supplied through credentials, private links, downloadable files, or another digital method identified before purchase. Access information is sent to the contact details supplied by the purchaser.
Delivery timing
The current delivery window is confirmed before payment. If manual verification or account setup is required, COGNIVOX will explain that requirement and expected timing in the enrollment correspondence.
Your responsibilities
Provide a working email address and accurate enrollment information, keep access credentials confidential, review spam or filtered folders, and ensure that your device and network can use the stated format. Notify us promptly if the supplied details are incorrect.
Missing or failed delivery
If access does not arrive within the confirmed window, use the contact form or call +1 (505) 410-2415. Include the purchaser name, selected course, and payment reference if available. We will verify the order and resend or provide an appropriate alternative.
No physical shipping
Standard course purchases do not include physical goods, printed manuals, or postal delivery. As a result, shipping rates and physical return procedures do not apply.
Access and refunds
Supplying digital credentials, links, or files may affect cancellation rights. Review the Refund Policy and the order-specific terms before payment.